Frequently Asked Questions

Solvio TV offers digital IPTV subscription packages for use with compatible devices and player applications. Available package features, durations and device allowances are described on our subscription page.

Compatible setups may include Smart TVs, Amazon Fire TV devices, Android TV devices, phones, tablets and computers using a supported IPTV player. Compatibility depends on the specific device, operating system and app. Contact support if you are unsure about your setup.

Activation normally begins after payment confirmation and any required order verification. Delivery time can vary depending on payment status, order volume and technical availability. Your setup information is delivered electronically.

As a general guideline, around 10 Mbps of stable available bandwidth can be suitable for HD streaming, while higher-resolution streams often require more. Actual requirements depend on stream quality, device performance and other activity on your network.

Buffering can result from Wi-Fi instability, network congestion, limited internet bandwidth, device performance, application settings or temporary service issues. Try a wired connection, restart your device and app, and contact support with the affected device and time of the issue.

Yes, according to your purchased plan. Solvio TV offers packages for one, two or three devices. Simultaneous use must stay within the allowance of your selected subscription. Choose the appropriate plan if you need multiple active connections.

The suitable player depends on your device and operating system. Our team can help you identify a compatible application and guide you through setup. Some third-party apps may require separate purchases or subscriptions.

No, not unless automatic renewal is explicitly offered and accepted during checkout. You can contact support to arrange renewal before your current subscription expires.

Refund requests may be reviewed within the first five calendar days after purchase when the service does not work, support has been contacted, reasonable troubleshooting has been completed and the verified issue cannot be resolved. Approved refunds may be subject to a 10% processing fee where permitted by law. Mandatory consumer rights remain unaffected. See our Refund Policy.

Yes. The initial reseller purchase requires a minimum of 120 credits. One reseller credit represents one month for one device. Reseller packages include access to the reseller panel and purchased credits; a website, domain, hosting or marketing service is not included. See the Reseller page.

Channel, film and programme availability may change. Temporary interruptions can occur because of maintenance, technical issues or changes involving service providers. If a particular programme is essential to you, ask support before purchasing.

Use the Contact Support button below to open our contact options. Include your device, IPTV player, order information and a short description of the issue. Never share payment passwords or sensitive financial details.